January 24, 2019
Jacob, Today it is raining and I am feeling very good about the fact that the roof shingles that blew off on Monday were replaced on Tuesday. I want to thank you for showing up so quickly in the cold windy weather with some ice and snow on parts of the roof to replace the two missing shingles. Your positive actions not only fixed our roof but has also given an old guy some piece of mind that the roof won’t leak today and cause unwanted damage to other parts of our house.
So, please understand how important your job is to your customers. You’re not just fixing or replacing roofs. You are supplying protection to the building and all of those people who live in that home. The roof is the first line of protection from the outdoor elements.
Thank you and Keep up the Good Work